Every batch is traceable to our partner beekeepers and lab-tested for
adulteration (C3/C4 sugar tests), moisture (% water), HMF (freshness/heat exposure), antibiotics, and pesticide residues. We
also verify pollen profiles for floral origin. Each jar carries a batch/Lot ID for full traceability.

Keep sealed, in a cool, dry place away from sunlight and heat; do not refrigerate. Use a clean, dry spoon to avoid introducing moisture. If honey thickens over time, warm the jar gently in a 40 °C / 104 °F water bath ,avoid microwaving to protect enzymes.

Crystallization is natural: honey with higher glucose or cooler storage will form fine crystals. It’s safe to eat and preserves flavor. To re-liquefy, place the closed jar in warm water (not boiling) until smooth.

Yes, internal QC plus third-party labs test for authenticity (NMR or C3/C4), moisture (<18% target), HMF, and contaminants. Results guide release; non-conforming batches are rejected.

Retail: glass jars (300 g, 500 g, 1 kg) with tamper-evident seals; travel: food-grade PET on select SKUs; wholesale: 28 kg food-grade buckets and larger. All orders ship in protective, recyclable packaging with impact padding.

Processing usually 1–2 business days. Domestic (U.S.) delivery is typically 3–5 business days; expedited options available at checkout. International varies 7–21 business days depending on customs and carrier.

Yes, to most countries via trusted carriers. Duties/taxes are set by your local customs authority and paid by the buyer. Note: some countries restrict honey imports ,please check regulations before ordering.

You’ll receive an email/SMS with tracking once dispatched. If you don’t see it, check spam or search your inbox for “Joreen Brands.” Tracking updates post within 24–48h of the first scan.

Opened food products aren’t returnable for safety reasons, but we’ll replace/refund items damaged or incorrect on arrival.

Cancel before shipment for a full refund. If already shipped, refuse delivery and within 14 days. Approved refunds are issued to your original payment method within 5–10 business days

Wholesale starts at 50 kg (mixed SKUs ok) or 1 master carton per SKU (e.g., 12×1 kg / 24×500 g / 24×300 g). Foodservice/industrial begins at 300 kg (e.g., 28 kg buckets). Private label MOQs vary by packaging (see #13).

Email your target quantity, destination city/port, Incoterms (FOB/CIF/DDP), packaging, and certifications needed. We’ll quote in 1–2 business days with lead times and freight options; quotes are typically valid 14 days.

Share your brand assets (logo, colors, label size), target jar size/SKU, and forecast volume. Typical MOQs: 500–1,000 units per SKU (retail jars) or 10×28 kg buckets for co-pack. Lead time 3–6 weeks after sample approval; 50% deposit to start.

Members get exclusive drops, 10% off select SKUs, early access to limited harvests, birthday treats, and occasional farm-tour giveaways. Join with your email at checkout or our VIP page; no fee to enroll.

Earn 5% commission on referred sales. Sign up, get your unique link, and share it; cookies track eligible orders (typical window 30 days). Payouts monthly via PayPal/bank with a small minimum threshold.

Smoker: load natural fuel (pine needles, burlap, pellets), light, pump bellows for cool white smoke, and use gentle puffs at entrance/top bars—never overheat bees. Strainers: place coarse over fine atop a food-grade bucket; pour warm (not hot) honey to filter wax/debris; sanitize tools before/after use. Hive tool/brush: pry gently along frame lugs; brush bees softly off comb.

Site hives in a dry, sunny spot with windbreak and nearby water. Inspect every 7–10 days in active season for brood pattern, food stores, queen status, and pests (monitor varroa). Feed during dearth, provide ventilation, and harvest only when ≥80% capped. Keep records and wear protective gear.

We offer digital e-gift cards from $10–$200 delivered instantly by email (schedule send optional). Redeemable online; no fees. Cards don’t expire where permitted by law; non-refundable and not redeemable for other gift cards.

Choose your dates and group size; protective gear is provided for farm visits. Typical experiences include apiary walk, beekeeping demo, and guided honey tasting; Nairobi transfers available. Reserve with a 20% deposit; cancel ≥7 days prior for a refund (minus fees). Not suited for severe bee allergies; minimum age guidelines apply.

Email: joreen@joreenbrands.com or info@joreenbrands.com. 

Call/WhatsApp: +1-206-944-9550 (USA) or +254-723-071-355 (Kenya). 

We answer 

Mon–Fri, 9:00–17:00 local time.